Frequently Asked Questions
PAGE TITLE: Frequently Asked Questions
PAGE SUBTITLE: Everything you need to know about our handmade leather goods.
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🎨 PERSONALISATION
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Q: How do I personalise my order?
A: Simply add your personalisation details (initials, name, date, or message) in the "Note to Seller" box at checkout. If you're ordering from our website, you'll find a personalisation field on the product page. Not sure what to write? Send us a message and we'll guide you!
Q: What personalisation options are available?
A: We offer initial stamping, name embossing, dates, short messages, and custom monograms. Options vary by product — check the individual product page for details or message us for more information.
Q: Can I choose the font or stamping style?
A: Yes! We offer several font and stamping style options. Please mention your preference at checkout, or message us and we'll share examples so you can choose your favourite.
Q: What colours of leather are available?
A: Our items are available in a range of natural leather tones including:
• Tan
• Dark Brown
• Black
• Cognac
• Vintage Brown
Vegan leather options are also available on selected items. Message us if you'd like to see colour swatches before ordering.
Q: Can I request a fully custom item not listed on the website?
A: Absolutely — we love bespoke orders! Get in touch with your idea and we'll let you know if we can bring it to life. We're happy to discuss custom sizes, colours, designs, and combinations.
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📦 ORDERS & DELIVERY
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Q: How long does it take to make my order?
A: All items are handmade to order. Most personalised items are crafted and dispatched within 2–4 business days.
Q: How long does delivery take?
A: 🇬🇧 UK: 2–4 business days after dispatch. Free delivery on all UK orders.
🌍 Europe: 5–7 business days after dispatch.
🌎 USA & Canada: 5–9 business days after dispatch.
🌏 Australia & New Zealand: 7–10 business days after dispatch.
Q: Do you ship internationally?
A: Yes, we ship worldwide! All applicable duties and taxes are included in the price — there are absolutely no surprise charges when your parcel arrives.
Q: Can I track my order?
A: Yes! Once your order is dispatched, you'll receive a tracking number by email so you can follow your parcel every step of the way.
Q: Can I get my order faster?
A: If you need your item urgently, please message us before placing your order. We'll do our best to prioritise your item. Express delivery options may also be available depending on your location.
Q: Do you offer free delivery?
A: Yes — free delivery on all UK orders. International shipping rates are calculated at checkout.
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🔄 RETURNS & ISSUES
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Q: Can I return a personalised item?
A: As every item is uniquely made to order, we're unable to accept returns for change of mind. However, if your item arrives damaged, defective, or different from what was described, please contact us within 7 days of delivery with your order number and a photo — we'll make it right straight away.
Q: What if I made a mistake in my personalisation?
A: Please contact us as soon as possible after placing your order. If production hasn't started, we can usually make changes at no extra cost. We always double-check personalisation details before we begin crafting, but please review your order carefully at checkout.
Q: My order hasn't arrived — what should I do?
A: If your estimated delivery date has passed, please check your tracking link first. If there's still no update, contact us and we'll investigate with the courier straight away.
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🎁 GIFTS & PACKAGING
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Q: Is the item gift-ready?
A: Yes! All our items come beautifully packaged and are ready to gift. If you'd like a personalised gift message included, just leave it in the notes at checkout — completely free of charge.
Q: Can I send the order directly to the recipient?
A: Of course! Simply enter the recipient's address as the delivery address at checkout. We never include price information or invoices inside our parcels.
Q: Do you offer gift wrapping?
A: Our standard packaging is already gift-ready. If you'd like something extra special, message us and we'll see what we can arrange.
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🛠️ LEATHER CARE
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Q: How do I care for my leather item?
A: • Keep away from water and direct sunlight
• Condition occasionally with a quality leather balm or cream
• Store in a cool, dry place
• Avoid contact with sharp objects
Full-grain leather develops a beautiful patina over time — it truly gets better with age!
Q: Do you offer leather repair services?
A: Yes! We offer a repair and restoration service — not just for items from our shop, but for any treasured leather piece. Contact us with details and photos and we'll be happy to help.
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💬 CONTACT & CUSTOM ORDERS
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Q: How can I contact you?
A: You can reach us via the Contact page on this website, through our Etsy shop, or on Instagram @azzohandmade. We aim to reply within 24 hours.
Q: Where can I see your products in person?
A: You can find us at local markets:
📍 Stamford Market — Fridays & 2nd and 4th Saturdays
📍 Ely Market — 1st and 3rd Saturdays
📍 Oakham — Mango and the Moon Living
We'd love to meet you in person!